A paperless clinic ensures data security at Nightingale Hospital

Sukna Rehayel is Medical Secretary to Dr Parker, a clinician at Nightingale Hospital, London’s only private mental health hospital in London. Sukna joined Dr Parker last November to help run his clinic with Semble’s practice management software.  

The challenge: Ensuring patient confidentiality 

Offering a mental health service means that Sukna and Dr Parker deal with a wide range of complex and sensitive topics, so ensuring the highest level of patient confidentiality and data protection is crucial.  

One of the most important parts of Sukna’s work is ensuring that the clinic complies with GDPR regulations. Dr Parker specialises in addiction treatment, and many of his patient’s families are closely involved with their family member’s care. Consequently, Sukna often communicates with patients and family members, and must do so with the utmost care.  

The solution: A paperless clinic 

Semble’s software allows Dr Parker to operate a completely paperless clinic, which is a huge bonus for both Dr Parker and Sukna because of the increased efficiency, reduced paperwork, and ease of collating patient data. 

Semble’s security measures help Sukna to ensure the correct level of confidentiality is met, with two-factor authentication login requirements and secure sharing of patient information. Sukna is able to share data with patients via a secure email link that requires them to enter their personal details, ensuring only the correct person views sensitive information. 

Sukna strives to be as efficient and organised as possible to ensure a high level of patient care. A major part of this is staying on top of the large volume of patient enquiries that come through each day via email. Sukna uses Semble to organise all patient and practice data, to manage new bookings and email enquiries. All information received through email channels can be put into Semble, which makes the data much quicker and easier to manage.  

“Semble is our database, it’s like my personal digital library.” 

Sukna Rehayel
Medical Secretary 

Alongside these functions, Sukna also uses Semble’s letter and templates feature for a more collaborative daily workflow. She and Dr Parker use the feature as a shared workspace for compiling patient letters with the editing and review options. Using the letters feature in this way enables Sukna to ensure punctual responses to patient queries and a quick turnaround. 

Remote access flexibility 

“Semble is a clean, secure, and easy way of doing things in the clinic.” 

Since the pandemic, the nature of healthcare has changed, and more services are now being offered remotely. Sukna enjoys the flexibility to work from home one day a week, and the ability to access Semble from any device, anywhere, allows her to continue providing the highest level of service as a Medical Secretary to Dr Parker, wherever she is.  

To find out more about how Semble can improve your patient communications, take a look at our dedicated Patient Management page.