Founded by April Harrop nearly two years ago, Managed Medical provides comprehensive practice management services to a range of consultants in fields such as ENT, orthopaedics, sports medicine and dermatology.
By handling tasks such as patient bookings, payment processing and theatre scheduling, Managed Medical enables consultants to focus on patient care. They have been using Semble since June 2023.
Before transitioning to Semble, Managed Medical faced multiple operational hurdles. The previous software relied on by their main consultant was cumbersome and inefficient.
“It was archaic - everything about it was really hard work,” said April, noting that it had limited functionality for managing patient data and invoicing. Work that should have been straightforward were "just a painful task," hindering the team’s productivity and ability to deliver timely service.
Another significant issue was aged debt management. A lack of clarity in financial reporting made it difficult to track and recover outstanding balances for clients. For one client in particular, a large amount of debt had built up, and April had no way to effectively manage the situation going forward.
"There was a lot of aged debt going back a few years – about £100,000. It was a painful task on the system our consultant was using – it wasn’t easy to get reports or know what or who was outstanding. We could be booking patients in that had debt and we couldn’t tell.”
The team have also been using Carebit, whose processes they find time consuming, particularly when it comes to simple tasks, such as booking an appointment.
“Carebit’s a lot clunkier. We constantly had to click different areas and come out of the patient account to be able to look at something else. I'm quite good with computer systems because I've used a lot, but I find Carebit really hard.”
After evaluating several systems, April chose Semble for its user-friendly interface and comprehensive features. Semble’s ability to centralise and streamline workflows, such as invoicing and patient record management, made it a perfect fit for Managed Medical.
“Our client has clinics at three different hospitals with three different theatre lists, so there's a lot to look at on one screen. With Semble, visually it’s easier to look at. Once you actually click on a patient account, you don't have to fully go into an account to be able to see their demographics.
“These things just take a few seconds out of actually having to do a task, making it a lot easier when you’re dealing with a few hundred patients a day.”
Semble’s invoicing features were pivotal in addressing their consultant’s aged debt, with April’s team managing to recover a significant portion of the £100,000 owed.
“When we took over our client’s invoicing, we had to decide which system would be able to get us up to speed, and that was Semble.
“We managed to claw back a significant amount of the debt. Because it’s easy to input fees and payments onto Semble, we were then able to put any that we wrote off onto a set date, with set comments, so we could run a report to show in his account what was paid and what was written off. It made things much easier. The consultant was really happy.”
Semble’s colour-coded debt visualisation and streamlined reporting tools allow April and her team to efficiently track and address outstanding balances. "We can download a report and get onto it before they hit that next aged debt category, which has been massive for us," she explained.
Semble's streamlined reporting tools allow her team to generate and share consultant reports with just a few clicks, ensuring transparency and efficiency. April added: “Being able to run data reports, and how accurate they are, has made things so much easier. Compared to every other system, it's just a few clicks and then sending that report to clients."
This efficiency enables the team to closely monitor their outstanding debts, ensuring proactive follow-ups before they escalate, which has resulted in a reduction in overdue payments: "Our debt reports are minimal – we've got maybe seven patients that are over 30 days."
These advancements have been a "game-changer" for both April and her clients, increasing consultant satisfaction and ensuring Managed Medical maintains a steady cash flow: “The consultants are over the moon.”
Using Semble’s features, April estimates saving five minutes per patient when handling processes like clinic letters, invoicing and booking forms. "From a patient perspective... they’ve got access to everything," she said, noting how intuitive and accessible the system is for patients as well as staff.
“The previous system used Egress to share clinic letters with patients. Egress is a nightmare at the best of times and for older patients, having to create an Egress account could be hard. To access documents with Semble, they just need to put in their date of birth.”
The time April saves extends across other key workflows as well. Compared to other systems her team are used to using, Semble’s streamlined interface makes the user experience far smoother for all.
“I’m saving more time with Semble than with Carebit. Booking a first time or follow-up appointment takes double the amount of time. Same goes for invoices – Semble takes one minute, it’s literally a few clicks, whereas it's a good three minutes on Carebit.
“Semble’s a hell of a lot easier – you can be on the patient account, see their invoices, see their letters without having to go into different tabs. It's a lot more user friendly, by a mile.”
Since implementing Semble, Managed Medical has grown from managing one consultant to seven, including ENT specialists, sports medicine consultants, and dermatologists.
"We’ve grown quicker than we anticipated," April shared, adding that their original goal was four consultants by the end of year two.
“We can scale our business because we're not taking up extra hours, doing billing or uploading reports. So Semble’s made a huge difference to the business.”
With patient satisfaction and consultant efficiency at the forefront, Semble has provided the tools Managed Medical needed to support their growth journey.
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