Reliable patient communication is helping eXroid grow its business

eXroid provides fast and effective electrotherapy treatment for internal haemorrhoids, helping thousands sufferers across the UK. However, their practice management software was simply not reliable – so they switched to Semble.

eXroid: At a glance

Clinic type: Electrotherapy for haemorriods, haemorriod aftercare, research

Patients: 3500

Needs: Clear and reliable patient communications, accurate data reporting for ongoing research

The challenge: Unreliable software threatening clinic integrity 

eXroid, a provider of fast and effective electrotherapy treatment for internal haemorrhoids, has helped thousands of haemorrhoid sufferers across the UK. With its innovative treatments and impressive patient care, eXroid is at the forefront of haemorrhoid treatment and research in the country. 

However, their practice management software was just not stable or reliable, and it was affecting how they interacted with their patients. eXroid found the software was inconsistent in its operations, meaning that patient letters were often reported as being sent when they weren’t, and poor integration meant payment systems would often lose connectivity. 

“Whilst we were able to operate, we had to patch things up on a daily basis; the wage bill was rising as we were having to find more workarounds for functions we had previously relied on.”

Michael Wilshaw
Managing Director

Crucially, the issues with their internal systems threatened their compliance with the Care Quality Commission (CQC). In the UK, all healthcare providers are required to be registered with the CQC and complete various audits to ensure they provide adequate patient care.  

This involves demonstrating that patients receive clear information pre-appointment, have fully informed consent as part of the care package, and receive clear aftercare guidance. Not being able to reliably evidence that this was happening was a critical issue for eXroid, who aim to transform the transparency and quality of care that their patients receive. 

The solution: Stable functionality and secure data storage 

Semble’s software and integrated features provided everything eXroid needed to ensure all patients were receiving complete structured information every time.  

Semble are currently working with eXroid to develop further functionality, enhancing management reporting and the scheduling of all outbound communications in particular. These features will have a direct impact on future sales and improve patient satisfaction . 

As part of their clinical research, eXroid tracks patient data and closely monitors treatment progress. This data is published in the public domain and medical journals, placing eXroid at the forefront of haemorrhoid research. They also support other medical bodies such as NICE, the NHS, and Spire Healthcare in the treatment of patients. 

As such, eXroid needed to document and store all patient data. Semble allowed clinicians to make additional notes on both patient and individual dashboards to track the progress. 

“Semble is a safe haven for our patient data.”  

With Semble’s label feature, eXroid can flag up the specific patient and treatment notes they want to report on. This includes the location, number, and grade of each  
haemorrhoid. 

The labelling feature has been fundamental for eXroid’s research and treatment  
development. It allows them to closely track the treatment process from start to end and to monitor each stage during treatment. 

Implementing growth goals 

Alongside their innovative research, eXroid have big plans for expansion. They needed a management software that could support this level of growth, adequately serve increased patient numbers, and be flexible enough to support their escalated service needs in the future.

With Semble’s reliable software in place, the practice has been able to put these plans into action. 

“The biggest benefit of Semble is their stability and reliability.” 

eXroid has now treated over 3,500 patients in the UK and is looking to double its clinic capacity in the next 12 months. 

Find out how Semble has helped other practices like eXroid in our other case studies.