Murakami Medical Centre improves patient experience with lab results delivered in 24 hours

At a glance

Outcome

Solution

Challenge

20 minutes admin time saved per patient.

Faster pathology result turnaround and increased patient satisfaction.

Practice is CQC-ready. 

Increased patient safety.

Automated communication processes saving time for admin team. 

Quick lab results processed within 24 hours.

Intuitive analytics to track practice progress.

Heavily manual processes for labs and prescriptions wasting time.  

Manual processes leaving the team exposed to human error risks. 

Clunky system making it hard to track progress.

Juliana Reinaldos is the Practice Manager for Murakami Medical Centre, a multidisciplinary service based in Hampstead, providing GP services, aesthetics, minor surgeries, cardiology and more. They have been using Semble since 2021.

The challenge: Streamlining key clinical services and reducing administrative burden

Before transitioning to Semble, Murakami Medical Centre relied on Cliniko as their practice management system, which caused inefficiencies in daily operations. The team faced time-consuming manual processes for core tasks, such as handling prescriptions and blood test results.

“Cliniko was quite clunky – everything was manual. Prescriptions were emailed to pharmacies, and we didn’t always have their contact details, so we’d spend time getting in contact with them,” Murakami's Practice Manager, Juliana, said.

"We also had to download blood results, upload them into our system, and then manually share them with the patient. While each task only took a few minutes, collectively it really added up and pulled our admin staff away from more important work."

"Before Semble, it was a slow process. Now, for us to be able to say to CQC the process is completed within one day, is amazing. And that's all because of all the integration we have with the labs in Semble."

Juliana Reinaldos Practice Manager, Murakami Medical Centre

Their previous system's manual processes also exposed them to potential human errors in tasks ranging from patient bookings to prescription creation.

Murakami needed a system that could integrate key processes and reduce this risk of human error, such as incorrect bookings or typos in clinical data. Most importantly, they were looking for a platform that would continue evolving with their needs, making everyday tasks more efficient.

The solution: Seamless integrations and automation for greater efficiency

Semble offered Murakami the flexibility they needed to optimise their practice. By automating routine tasks and integrating multiple key functions into one system, Murakami’s team could now streamline their workflows, prioritise patient safety and stay prepared for CQC inspections.

"Semble enables us to do our job both on the clinical and the admin side. It allows us to measure critical metrics required by CQC, like tracking prescriptions and generating audits. To be able to get those metrics, from a business point of view it’s very important," Juliana explained. "The system also enables us to customise consultation templates to ensure all necessary checks, like safeguarding issues, are completed before a patient visits. It makes everything very safe.”

As a clinic that offers both GP appointments and aesthetic services, automation became a cornerstone of Murakami’s operations. From appointment reminders to customised registration forms, Semble’s automation tools helped reduce the workload across the two specialities.

“Our aesthetics services require different pre-appointment information than GP visits, for example. Previously, it would have taken our receptionist much longer to handle this manually. Now, Semble does it all automatically, it’s amazing.

“If we were to do all of that manually, I would probably need to spend about 20 extra minutes per patient on average. Now we’re not having to manually add everyone’s details and send out communications ourselves – you can just click on a patient in Semble.”

Quick and easy lab results

One of the most significant improvements for Murakami has been with lab results. Thanks to Semble’s seamless integration with pathology labs, they can now deliver results to patients within 24 hours - a process that used to take far longer.

“Before Semble, it was a slow process. We had to download lab reports from one system, upload them into another and then share them with patients manually. Now, for us to be able to say to CQC the process is completed within one day, is amazing. And that's all because of all the integration we have with the labs in Semble,” said Juliana.

"Patients are often surprised at how quickly they receive their results. Since many come to us seeking faster results than the NHS, Semble has allowed us to meet and exceed those expectations."

“Patients are often surprised at how quickly they receive their results. Since many come to us seeking faster results than the NHS, Semble has allowed us to meet and exceed those expectations."

Juliana Reinaldos Practice Manager, Murakami Medical Centre

Providing a flexible service with Semble Data

For healthcare practice managers like Juliana, having easy-to-understand data at their fingertips is essential for making informed decisions quickly. With Semble's visual and intuitive analytics, Juliana can instantly track performance and adjust strategies based on real-time insights, whether it's monitoring patient outcomes or optimising service offerings. This flexibility enables healthcare practices to innovate and adapt their services as needed.

"Semble’s visual interface makes data analysis so much easier. As a manager, I can instantly see how we’re performing, our best sellers, whether we’re doing better than last month, and identify market trends. It’s very flexible – we can easily customise products like health check-ups, schedule follow-ups and get creative with how we deliver our services.”