Lab integrations significantly improve patient journey for GP London W1

Patients shouldn’t have to wait days to receive the results of routine lab tests. That’s why Semble is integrated with labs such as Phoenix Pathology, so practices like GP London W1 can focus on patients rather than pathology.  

GP London W1: At a glance

Clinic type: GP, diagnostics, menopause management, occupational health, specialist referrals

Staff: Three GPs, four Medical Secretaries

Needs: Lab integration that would provide reliable pathology results in less than four hours, which could be securely shared with patients

The challenge: A need for faster processes  

GP at London W1 is a private practice based in Harley Street, providing a range of general practice and occupational health services. The nature of their work means they required rapid access to a wide range of diagnostic tests and specialists at local private hospitals. 

This efficiency would mean patients could receive their pathology results quickly. The effect of this is twofold: not only would it reduce patient anxiety and move them swiftly through to the next step of the patient journey, but it also ensures less admin for staff, as the results could be shared automatically with patients.  

The solution: Lab results, delivered quickly  

Since moving their practice to 25 Harley Street, GP London W1 have used Phoenix Pathology, and are endlessly impressed by the speed with which their results have been provided. This efficiency with lab results is made possible because of an online integration that processes and sends off lab requests automatically.  

With Semble's direct integration to Phoenix Pathology, GP London W1 can request lab tests directly from a patient’s record and send them immediately to Phoenix Pathology in just a few clicks.   

“Getting results back to patients as fast as possible is incredibly important to us. Being able to assure patients we will have answers quickly and delivering on this is essential to the efficient running of our practice” 

Dr Justine Setchell 
General Practitioner 

Routine results are delivered in less than four hours, which allows diagnosis and treatment to happen much more quickly.  

Results are now automatically uploaded to Semble and can be securely shared with patients and external contacts. The user-friendly interface not only allows practitioners to review the results better, but their patients too.  

Semble’s partnership with Phoenix Pathology  

The team Phoenix Pathology have been instrumental in getting this partnership to work. Not only do they have a diligent team of scientists doing the lab work, but also dedicated support staff and account managers who deliver a premium experience to their partners and clients.   

At Semble, we believe that integrations are the future, and it’s a pleasure to combine our resources with other organisations to solve the problems that healthcare providers face.  

To learn more about how integrations could transform your practice, take a look at our dedicated Integrations page.